NEON advises Parloa on € 4 million seed financing round

12 May 2022 | NEON has advised Parloa, a leading conversational AI platform for omni-channel customer service automation, in a € 4 million seed financing round.

The round saw participation from renowned institutional venture capitalists Newion and Senovo, as well as renowned business angels and (Unicorn) founders.

The Berlin-based company was founded in 2017 by Malte Kosub and Stefan Ostwald with the goal of reshaping the future of customer communication. Parloa’s software combines automatic speech recognition and natural language understanding, enabling companies to create automated dialogs for phone, chat, voice assistants and messengers.

 

Parloa’s AI can be easily and quickly integrated into a given customer service experience, is capable of understanding the same set of words and contexts as a call center agent, and allows companies to train the technology in the company’s specific vocabulary. Companies such as Ergo, SwissLife, Decathlon, Admiral Direkt, HSE and Deutsche Rote Kreuz already rely on Parloa.

Background:

NEON regularly advises not only investors but also aspiring startups during the founding phase and in later financing rounds. The NEON team has been advising Parloa on an ongoing basis and in terms of corporate law and is looking forward to continuing to comprehensively accompany the founding team on its growth course in the future.