NEON advises Parloa on € 20 million Series A financing round

30 March 2023 | NEON has advised AI company Parloa on its €20 million Series A financing round.

Berlin-based enterprise software provider Parloa automates customer service through the latest Artificial Intelligence (AI) and declares war on endless hotline waiting loops with its natural-sounding and always-available AI voice application. The platform can handle thousands of natural customer conversations and chats simultaneously, and resolve queries such as authenticating callers, processing orders or changing customer information on its own. As a result, call center employees are relieved of workload and can focus on complex and advice-intensive matters. As an official Microsoft partner, Parloa works closely with Microsoft and runs on Microsoft’s Azure cloud platform. The platform combines a variety of different AI components. These include proprietary AI models as well as Large Language Models such as Generative Pre-trained Transformer (GPT) via the Azure OpenAI service. This allows companies to easily customize their experience to their company-specific knowledge and needs.

Lead investor EQT Ventures, one of the leading startup financiers, invests together with existing investors Newion and Senovo as well as various German Unicorn founders and business angels (Erik Muttersbach and Michael Wax (Forto), Hanno Renner (Personio) and Nicolas Peters (Signavio), Jens Bormann (Muuuh! Group), professional soccer player Mario Götze).Parloa is investing the fresh capital in accelerating its international expansion and extending its technological lead.

Background:

In addition to investors, NEON also regularly advises emerging startups during the founding phase and in subsequent financing rounds. The NEON team has already been able to accompany the company in the context of the previous financing round 2022 and furthermore supports Parloa on an ongoing basis in terms of corporate law and on the operational business.