Janet Bachmann

I am curious about what lies behind the obvious. What happens around the next corner, whether on a street or in the way people, processes and organisations work together. My background is not in law, but in customer service, team leadership, coaching and change management. What connects all these roles is my passion for understanding people, bringing different perspectives together and building bridges.

I work best when there is a clear purpose, enough space to think and people around me who are open to new ideas and different ways of looking at things. I enjoy the moment when something that “somehow doesn’t quite work” becomes a solution that actually works for everyone involved. Often, the best ideas come when I am not actively looking for them.

What sets my approach apart is that I have no opposing side to beat. My role is not about winning a conflict, but about creating the conditions for people to work well together and achieve shared goals. I combine structure and empathy with a healthy dose of persistence. I listen carefully, ask questions and do not settle for “good enough” when there is a better solution to be found.

At NEON, I particularly value the opportunity to shape things rather than simply maintain what already exists. I want to help create the structures, processes and services that enable people to do their best work. For me, service and administration are not something that happens in the background. They are part of what makes a great organisation work.

And ideally, all of this comes with trust, authenticity, appreciation and a little humour. Professionalism with a wink.