NEON has successfully advised Parloa, a leader in agentic AI, on their strategic partnership with SAP, a global leader in enterprise applications and business AI. This partnership integrates Parloa’s AI agents into the SAP Service Cloud and follows SAP’s recent strategic investment in Parloa.

The collaboration aims to revolutionize customer interactions by enabling businesses to handle customer engagements with increased context and continuity, ultimately addressing the challenges of disconnected systems and fragmented customer journeys. This partnership represents the first step toward deeper product integrations and collaborative initiatives between Parloa and SAP.

SAP has also selected Parloa’s platform for its own concierge IT support, demonstrating the effectiveness of agentic AI in enhancing internal customer service experiences.

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